Charlotte Worth Coaching is committed to protecting your privacy and handling your personal information with care, transparency and respect.

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This Privacy Policy explains what personal information I collect through this website, how I use it, how it is stored and protected, and your rights under UK data protection law.

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Who I Am

Charlotte Worth Coaching is the data controller for the personal information collected through this website.

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If you have any questions about this Privacy Policy or how your personal information is handled, you can contact me at:

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Email: 
charlotte@charlotteworthcoaching.co.uk
Website:
www.charlotteworthcoaching.co.uk

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What Personal Information I Collect

Through this website, I may collect:

• your name

• your email address

• any information you choose to include in a contact form enquiry

• information you provide when signing up to my newsletter

• basic website usage information, depending on the cookies or analytics tools used on the site

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I only collect information that is relevant to the reason you have shared it with me.

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How I Use Your Information

I may use your personal information to:

• respond to enquiries submitted through the contact form

• send newsletters, updates, resources or marketing emails where you have signed up to receive them

• manage communication with potential, current or past clients

• keep records of enquiries and client related communication

• understand how people use my website and improve the site experience

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I will not sell your personal information or share it with third parties for their own marketing purposes.

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Lawful Basis for Using Your Information

Under UK GDPR, I need a lawful basis for using your personal information.

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For newsletter signups, I rely on your consent. You can unsubscribe at any time by clicking the unsubscribe link in an email or contacting me directly.

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For contact form enquiries, I use your information so I can respond to your message and take steps before entering into a possible coaching agreement.

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For general business records and website improvement, I may rely on legitimate interests, where it is reasonable and proportionate to do so.

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How Your Information Is Stored and Protected

Your personal information is stored securely using password protected systems and trusted third party platforms, such as website hosting, email marketing or scheduling tools.

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I take reasonable steps to protect your information from loss, misuse, unauthorised access, disclosure or alteration. This includes using secure systems, limiting access to personal information and keeping only the data needed for the purpose it was collected.

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How Long I Keep Your Information

I only keep your personal information for as long as necessary.

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Newsletter subscriber information is kept until you unsubscribe or ask for your details to be removed.

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Contact form enquiries may be kept for a reasonable period so I can respond, follow up and keep appropriate business records.

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If you become a coaching client, some information may need to be kept for longer for legal, contractual, insurance or professional record keeping purposes.

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Who I Share Your Information With

I may use trusted third party service providers to help run my website and business, such as:

• website hosting providers

• email marketing platforms

• booking or scheduling systems

• payment or accounting systems, where relevant

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These providers only receive the information needed to provide their service and are expected to keep your information secure.

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International Transfers

Some third party platforms may store or process data outside the UK. Where this happens, I will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

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Your Rights Under UK GDPR

You have rights in relation to your personal information, including the right to:

• access the personal information I hold about you

• ask for incorrect or incomplete information to be corrected

• ask for your information to be deleted in certain circumstances

• ask me to restrict how your information is used

• object to certain uses of your information

• withdraw consent where consent is the lawful basis for processing

• request a copy of your information in a portable format, where applicable

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If you would like to exercise any of these rights, please contact me at charlotte@charlotteworthcoaching.co.uk

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You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

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Cookies

This website may use cookies or similar technologies to help the website work properly, understand how visitors use the site, and improve the user experience.

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You can usually change your cookie preferences through your browser settings. If this website uses analytics, tracking or marketing cookies, further information should be provided in a separate cookie notice or cookie banner.

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Changes to This Privacy Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.